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My neck care routine is rather weak. I tend to pay more attention to the skin on my face. Turns out, though, that a proper anti-aging routine shouldn't end at the jawline – it should actually continue on to the neck and chest. So, should I be exfoliating my neck?

Exfoliation is crucial for not only skin rejuvenation, but for letting your skin reap the benefits of a proper moisturiser, too. If you want youthful skin that glows, you should exfoliate the neck at least once a week to rid it of dead, dull cells. The skin on the neck is thinner and thus, more sensitive. To avoid aggravating the skin, we recommend opting for an enzyme-based exfoliator (think papaya) or a gentle chemical exfoliant such as lactic or malic acid. Needless to say, if you can't find me, I'll be tending to my neck.

How long should I wait for a new skincare routine to work?

We hate to break this news to you, but skin care takes time to work. There is no quick fix overnight miracle cream or product that will instantly address your concerns. If there was, whoever invented it would be seriously rich and we’d all be living the dream. Generally speaking, products can take minimum four weeks to 'work'. Ingredients like vitamin C and vitamin A that are often used to treat concerns such as pigmentation, signs of ageing and blemishes need time to take effect at a cellular level. And when we say time, we mean months. However, certain products can deliver noticeable, superficial results, and quickly. For example, hydrating serums can give the skin an instantly plumped or softer appearance. Some exfoliating products can give the skin a smoother, glowier appearance overnight because they work on the surface layers of the skin. There are also some brightening serums that contain iridescent or shimmer particles to deliver an immediate, subtle glow. In short: Skincare is not a quick fix. It takes time and we need to be consistent.

What’s the best spot treatment?

Controversial, but we are not huge believers in spot treatments! A spot treatment is typically designed to dry out a pimple and bring it to a head, and from there you have two options – one is let it go away on its own, content in the knowledge that you did what you could to speed up the process, or pop it. We refuse to pop a pimple. If you’re prone to post-inflammatory erythema, then you’ll understand that it’s just not worth it.

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