Uber refunds passenger's $600 bill after he and his driver are stranded for 9 hours

  • 15 Jan - 21 Jan, 2022
  • Mag The Weekly
  • Mag Files

As countless drivers in Virginia dealt with massive overnight shutdowns on the highway due to winter weather earlier this week, one Uber passenger was faced with yet another inconvenience when he finally got home – a very steep Uber bill. Andrew Peters of Richmond, Virginia flew in from San Francisco but said he "didn't really realise" how bad the weather situation was. While trying to get home from Dulles International Airport, Peters and his driver got stuck on the interstate along with scores of other commuters. Peters didn't get home until nine hours later, whereupon he paid a $200 Uber bill, but then discovered the ride-sharing service had added $400 in additional charges. On Uber's website, it says that "heavy traffic may cause your trip to take longer than expected and to compensate your driver for the additional time, your fare may change." Peters nonetheless disputed the charge, and when contacted by PEOPLE for comment, an Uber spokesperson responded with the following statement: "We have refunded Mr Peters after this terrible ordeal and are so glad that he and his Uber driver got home safely. Mr Peters was refunded his fare as well as the additional charges.”